sarahcpr

I totally agree with Joshua Porter about Amazon’s new review interface - it’s awesome. It provides even greater insight into user ratings by showing a breakdown of the number of people who selected each star rating. Not only is it awesome in and of itself, it also seems easily extensible to allow for a more […]

I can’t believe I’m just now discovering the Netflix Community Blog, but I’m glad I did. It’s fascinating. This blog is particularly interesting, where the Netflix team is actually asking the community to help them name a button:
Let’s say there is a big button by their avatar image, and if you clicked it, you’d be […]

A few days ago I read an interesting blog by Josh Porter at bokardo.com, on Facebook and Circles of Relationships. In it, he discusses how trust affects the relevance of the pieces of information we receive - honing in on the idea that information we receive from people we know has more inherent relevance than […]

The vast majority of people who submit user reviews are motivated by an experience they loved, or one that they hated. That’s why when I go to Yelp, or Amazon, I’m usually either looking at very positive reviews or very negative ones, to the point that sometimes it’s hard to believe that each review is about the same place or product. As a user, this actually complicates my ability to make a decision.

What do you do when you have a lot of biased people submitting their opinons? How do you manage a bunch of random comments and meaningless rants in order to make the content useful to others?